Things to know about your reservation (T&Cs)

Booking info & T&Cs

Arrival and departure

If possible, please schedule your arrival and departure for Thursday or Sunday. Rooms are available from 4 pm. We kindly ask you to vacate your room by 11 am on the day of departure.

Deposit

For fixed reservations:

1 night € 150 per person

2 nights € 300 per person

3 nights € 450 per person

– by credit card or bank transfer

The deposit is assigned to the room of the person making the transfer. If deposits are made for several rooms in a single transfer, please let us know so that we can assign the amounts accordingly.

Accessibility

Information on the implementation of the Accessibility Act on our website

The companies of Pirktl Holiday GmbH are actively committed to ensuring that our corporate websites meet the requirements of the European Accessibility Act (EAA) with regard to digital accessibility. Our goal is to give all users — regardless of their individual circumstances — unrestricted access to our digital content.

Implementation and challenges

Implementing digital accessibility on a technical level is a complex and demanding process. The necessary adjustments concern, among others, the following areas:

• Structure and navigation: Optimising the user experience for people with motor impairments.
• Alternative text and contrast: Improving the presentation for users with visual impairments.
• Screen reader support: Technical adjustments for better use with assistive technologies.
• Keyboard navigation: Ensuring that all functions can be operated entirely without a mouse.

We are working closely with experts and specialists to make our website accessible step by step. Given the complexity and effort involved, full implementation will take some time.

Support through AI-based tools

To further improve accessible access to our website, we recommend the use of assistive technologies such as Microsoft Copilot. This AI-based tool can help structure content, summarise information and complete tasks more efficiently. Microsoft Copilot is integrated into various Microsoft 365 applications and into the Edge browser, and offers features that can be particularly helpful for people with different needs.

Our commitment

For us, accessibility is not just a legal obligation but an expression of our commitment to lived hospitality and participation. Making our offerings accessible to everyone is a genuine concern of ours. That’s why, for years, we have been channelling our commitment specifically into implementing a wide range of measures.

24/7 phone availability and personal support

Our hosts are personally available around the clock at +43 5264 5212. They advise our guests in detail, take bookings and offer personal support at any time — by phone and on site at the hotel.

Individual needs

We do everything we can to remove barriers during your stay at Alpenresort Schwarz, too. This applies both to accessible public areas of the resort and to individual requirements, for example in the area of nutrition. Our kitchen responds flexibly to personal needs and offers tailored menu options. In the rooms, too, we have a special concept for allergies, which includes in particular the offer of allergy-friendly bedding, special cleaning, etc.

Inclusion

For us, inclusion means enabling individual opportunities and creating genuine prospects. It is an essential part of our corporate culture and leads to equal participation — including in the labour market.

As early as 2018, our commitment to inclusion was recognised by the Sozialministeriumservice (Austrian Federal Social Ministry Service) with the seal of quality “We are inclusive”.

Feedback welcome

Should you come across any barriers on our website or have suggestions for improvement, we would love to hear your feedback — by email to marketing@schwarz.at

Thank you for your interest, your support and your trust as we work towards a more inclusive digital future!

Your team at Pirktl Holiday GmbH // Alpenresort Schwarz

As of: June 2025

You can find an overview of the accessibility of our infrastructure here:

Bank details

AUSTRIA

Raiffeisenbank Tirol Mitte West

IBAN: AT02 3633 6000 0252 0252

BIC: RZTIAT22336

Payee: Pirktl Holiday GmbH & Co KG

SWITZERLAND

Acrevis Bank AG

Marktplatz 1

9004 St. Gallen

IBAN: CH52 0690 0016 0393 03403

BIC: ACRGCH22 // Clearing no.: 6900

--> Transfers in €

Payee: Pirktl Holiday GmbH & Co KG

Place of jurisdiction

Place of jurisdiction: District Court Silz; Austrian law applies.

Group bookings

Conditions for groups:

CANCELLATION CONDITIONS FOR TRAVEL GROUPS OF 6 ROOMS OR MORE

Up to 3 months before arrival there is no cancellation fee, up to 1 month before the arrival date 50 %, up to 1 week before the arrival date 80 %, and in the last week before the arrival date as well as in case of early departure 90 % of the total package price.

CANCELLATION CONDITIONS FOR TRAVEL GROUPS OF 20 ROOMS OR MORE

No cancellation fees apply up to 3 months before arrival. For cancellations made between 3 months and 14 days before arrival, the cancellation fee is 80 %, with a deviation of up to 10 % from the originally booked room quota possible without cancellation costs. From 14 days before arrival, the cancellation fee is 100 %.

DEPOSIT

10 % of the booked package upon booking

70 % 3 months before arrival

20 % 14 days before arrival

Dogs

A holiday with your dog at Alpenresort Schwarz

Four-legged friends are warmly welcome!

As we can only accommodate a limited number of dogs, we ask you to register in advance.

We charge € 42 per day and dog (excluding food).

So that our guests and their dogs can enjoy a carefree stay together, we’ve summarised the most important information here:

Your room is prepared — of course with a cosy spot for your beloved companion.

Explore the region — information on the most beautiful hiking routes (with your dog) is available from our concierge and in our App.

Fresh and clean — after a long walk, our dog shower next to the Bliss Store is available for use.

Care by the hour — a dog-sitting service is available for a fee. Information from our concierge: concierge@schwarz.at

For harmonious coexistence:

• Please keep dogs on a leash throughout the entire hotel area.
• If your dog stays alone in the room, please hang our “Do not disturb” sign on the door handle.
• To keep all paths clean, a “Robidog station” can be found in the car park behind the Obstgartl II building and at the tennis court.
• Out of consideration for other guests, dogs may not be brought into the hotel restaurant, the garden or the spa & pool area. The exception is the small meadow next to the little swimming pond.

With advance notice, it’s possible to bring your dog to breakfast & dinner – the table for this is located in the hotel lobby.

• Dogs are warmly welcome in our à la carte restaurant Greenvieh.
• We ask for your understanding that owners are liable for any damage caused by their dogs.

Credit card payment

Credit card payments are charged in EUROS.

Short break weekend

Short stays of up to 4 nights including "Weekend" are charged at the "Weekend price". For short stays between Sunday and Wednesday, the daily rate applies. We ask for your understanding that we can only accept short stays of up to 2 nights at the weekend from 1 month before the date. Please note that our weekend packages run from Thursday to Sunday. We cannot guarantee fixed room numbers for short stays.

Minimum number of participants for Active Weeks and Retreats

Our Highlight and Active Weeks have a minimum of 3 participants; our Retreats have a minimum of 6 participants.

Packages

Our holiday packages can only be booked in advance. If no date is indicated, booking is possible all year round, except for Christmas, New Year, Carnival and Easter.

Price information: room rates & local tax

The prices listed in our price table are starting prices per person, for the Sky Suites per suite. We reserve the right to make changes to seasonal periods (child discounts), individual room rates or services.

Our room reservations team will be happy to send you a quote with the current room rates. Prices are also available via the enquiry / booking function on our website.

Prices are exclusive of the local tourist tax – currently € 4 per person per day. Children up to 15 years pay no tourist tax.

The tourist tax is levied by order of the province of Tyrol independently of the room rate and serves to maintain the region’s infrastructure.

For single use of a double room, 2 people are charged and € 160 per night is deducted for the half-board package. This amount consists of € 30 for breakfast, € 48 for dinner and € 82 resort fee.

Cancellations

There are no cancellation costs up to 14 days before arrival. From 14 days before the start of the holiday, we charge the full booked package for stays of up to 3 nights. From 4 nights, we charge 3 holiday days. Cancellations are only valid in written form.

EARLY DEPARTURE

In case of early departure, we charge the remaining booked package for a remaining stay of up to 3 nights. For a remaining stay of 4 nights or more, we charge 3 nights from the date the early departure is announced.

For all bookings over Christmas / New Year’s Eve (18 December – 5 January), free cancellation is possible up to 2 months before the start of the trip. Cancellations are only valid in written form. For cancellations after this deadline, we charge 3 nights of the booked package. EARLY DEPARTURE In case of early departure, we charge the remaining booked package for a remaining stay of up to 3 nights. For a remaining stay of 4 nights or more, we charge 3 nights from the date the early departure is announced.

We recommend taking out travel insurance.

Early departure

In case of early departure, we charge the remaining booked package for a remaining stay of up to 3 nights. For a remaining stay of 4 nights or more, we charge 3 nights from the date the early departure is announced.

Cancellation conditions for Wellness Club members – reduced cancellation costs

Cancellations are free of charge up to 48 hours before the start of the trip. In case of cancellation within 48 hours before the start of the trip, reduced cancellation costs equivalent to 2 holiday days will be charged. In case of early departure, we charge 2 holiday days from the date the early departure is announced.

For all bookings over Christmas / New Year’s Eve (18 December – 5 January), free cancellation is possible up to 2 months before the start of the trip. Cancellations are only valid in written form. For cancellations after this deadline, we charge 3 nights of the booked package. EARLY DEPARTURE In case of early departure, we charge the remaining booked package for a remaining stay of up to 3 nights. For a remaining stay of 4 nights or more, we charge 3 nights from the date the early departure is announced. We recommend taking out travel insurance.

Cancellation conditions for travel groups of 6 rooms or more

Up to 3 months before arrival there is no cancellation fee, up to 1 month before the arrival date 50 %, up to 1 week before the arrival date 80 %, and in the last week before the arrival date as well as in case of early departure 90 % of the total package price.

For all bookings over Christmas / New Year’s Eve (18 December – 5 January), free cancellation is possible up to 2 months before the start of the trip. Cancellations are only valid in written form.

Cancellation conditions for Retreats

Cancellation conditions for Retreats:

Retreat fees are third-party services. They are excluded from the general Schwarz cancellation conditions. The following cancellation fees apply.

Up to 1 month before arrival: Free cancellation of the room and the retreat portion possible.

For the retreat portion:

From 1 month before arrival: The entire retreat portion will be charged.

For the room portion:

Up to 14 days before arrival: Free cancellation possible.

From 14 days before arrival

- For retreats with 3 nights, the entire room portion will be charged.

- For retreats with 4 or more nights, the room portion for 3 nights will be invoiced pro rata.

Note for Wellness Club members:

Reduced cancellation costs apply exclusively to the room.

Rebookings // Cancellation of the retreat programme

The retreat fee is a third-party service. If you cancel your participation in the retreat from 1 month before the retreat begins, cancellation costs for the retreat fee apply even if the room booking remains in place.

Cancellation conditions for Sinne.Seele.Krafttage, Wandertage am Mieminger Plateau and Ice Days with Barbara Uhl

If the retreat is cancelled, the following fees apply to the retreat portion:

• up to 90 days before the start: free of charge
• 89 to 31 days before the start: 30% of the retreat price
• 30 to 15 days before the start: 50% of the retreat price
• 14 to 7 days before the start: 75% of the retreat price
• from 6 days before the start, or in case of no-show: 100% of the retreat price

The general cancellation conditions of Alpenresort Schwarz apply to the room portion.

Cancellation due to guest expert unavailability

Should a retreat need to be cancelled at short notice due to a guest expert’s unavailability, we will organise a suitable alternative programme wherever possible.

In this case, the guest may cancel at any time free of charge.

There is no entitlement to reimbursement of travel costs or similar expenses incurred by the guest.

Spa Treatments

Relevant health information

We ask that you let us know of any relevant health information, possible impairments or a pregnancy already when booking your appointment, or at the latest before the start of your spa visit.

Prices

The prices listed on our website under Spa Treatments apply.

Appointment confirmation for treatment times

As our therapists’ schedules are only finalised in the middle of each month, minor adjustments to appointment times or changes of therapist may occur in individual cases. Of course, we take all requests into account in the order they are received and with the greatest care.

Should a change be necessary due to overlapping requested appointments, we will inform you immediately with an updated appointment confirmation. Of course, you will also receive a clear overview of your final spa schedule once again upon arrival, as part of check-in.

Booked spa appointments in the Schwarz App

An overview of your booked spa appointments and times can be found here.

Log in using the email address from your room reservation and your date of birth in the format DDMMYYYY. The password can be changed under “Settings”.

By booking a treatment appointment at our ME Holistic Spa, the guest consents to their appointments being visible to them in the Schwarz App. This consent may be withdrawn at any time by emailing the spa reception.

Treatment time

Any preliminary or follow-up discussions are part of the treatment time.

Late arrivals

If you arrive late for your appointment, the treatment time is shortened accordingly.

Cancellation conditions

Should a treatment need to be cancelled, please let us know as early as possible, but at the latest 24 hours before the start of the treatment.

For cancellations made at shorter notice, 70 % of the booked service will be charged.

Conditions of participation for social media competitions

Conditions of participation for competitions

Overnight stay with breakfast

If you book bed & breakfast, € 49 per adult and night is deducted from the half-board price. From 21 Mar 2027, the deduction is € 50.

Advantage packages

There is a limited quota for each of our advantage packages. Surcharges for higher categories apply according to the price list. Reserved advantage packages cannot be changed. Services not used cannot be deducted.

Payment in foreign currencies

For payment in foreign currencies, we charge the daily exchange rate valid at the time.

Payment methods

Cash, EC card or credit cards (Mastercard and Visa).

We recommend checking the card limit for payments abroad. Many credit cards have an automatic card limit of € 2,500.

Bank transfers for the package invoice are only possible in advance.

If you need your hotel invoice in a specific format (e.g. invoice to a company address, separate invoices, etc.) or if you are covering the accommodation and/or consumption charges for several rooms, please let us know by 12 noon on the day before departure.

Note for our Swiss guests: We ask you to use only the new current series of Swiss banknotes ("with the hand") for payment. Banknotes from the old series can unfortunately no longer be accepted.